WagerTales Casino How to Get Help

WagerTales support: how to reach us

Live chat is available 24 hours a day, seven days a week from the chat bubble in the bottom right corner of every page. Median response time is under two minutes. The team can help with account queries, bonus questions, payment issues and responsible gambling tools.

Email support is available at support@wagertales.vip with a target response time of four hours, often quicker. Use email when you need to attach a screenshot or copy in colleagues. For privacy or data protection queries, email privacy@wagertales.vip instead.

BeGambleAware: the first place to call

BeGambleAware is the largest independent provider of free gambling support in the UK. The National Gambling Helpline runs 24 hours a day, seven days a week on 0808 8020 133. Calls are free from UK landlines and mobiles, and they do not appear on itemised phone bills.

The website at begambleaware.org carries self-assessment tools, treatment-finder maps and information for people who are worried about a friend or family member rather than themselves. Everything BeGambleAware does is free, confidential and independent of any gambling operator.

GamCare: counselling and support groups

GamCare offers one-to-one counselling, online support groups and a dedicated young persons service. Counselling is available in person at locations across the UK and online for anyone who cannot travel or prefers digital sessions. Group sessions help people who benefit from hearing others in similar situations.

GamCare also runs the GAMSTOP register on behalf of the UK Gambling Commission. Registration at gamstop.co.uk blocks every UKGC-licensed gambling site for the duration you choose, from six months up to five years.

Gordon Moody: residential treatment

Gordon Moody runs residential treatment programmes for the most severe cases of gambling harm where home-based recovery is not realistic. The programme provides accommodation, counselling and aftercare entirely free of charge to UK residents who meet the entry criteria.

They also operate a Retreat and Counselling programme that combines a short residential stay with follow-up online sessions. Referral is via gordonmoody.org.uk or through GamCare.

GamFam and support for family members

Gambling harm often affects family members as much as the person who gambles. GamFam at gamfam.co.uk provides resources, support and a private community for partners, parents and children of people experiencing gambling harm.

Citizens Advice provides free, confidential advice on money worries that often accompany gambling harm. Their debt advisers can help you understand options for managing debts and dealing with creditors.

Self-help tools you can install today

Gamban blocks thousands of gambling sites and apps at the device level. It runs on Windows, macOS, iOS and Android, and costs less than a takeaway per month. BetBlocker is a free open-source alternative that does similar work without the polish.

GAMSTOP is the UK-wide self-exclusion register, free and run by GamCare. Registration blocks every UKGC-licensed site for the duration you choose. Note that GAMSTOP does not block offshore casinos like WagerTales, so if you want a complete block you should use both GAMSTOP and Gamban together.

If you are worried about someone else

Talking to someone you are worried about can feel awkward. The most effective approach is honest and specific: name the behaviour you have noticed (not the person), describe how it affects you, and ask whether they have considered any kind of support. BeGambleAware has scripts and conversation guides if you want to prepare.

Avoid lending money to someone whose gambling worries you, even when the request feels urgent or guilt-tripping. Money lending tends to deepen the harm rather than fix it. The kindest response is to point them at free support and stand by them through it.

Emergency support

If you or someone you know is in immediate crisis or having thoughts of self-harm, please call Samaritans on 116 123 (free, 24/7) or NHS 111 for urgent medical help. Gambling harm is closely linked with mental health, and the same emergency services are available to you regardless of the underlying cause.

What does a typical first conversation with BeGambleAware look like?

Calling 0808 8020 133 for the first time can feel like a big step but the experience is deliberately low-key. The adviser introduces themselves by first name, confirms the call is free and confidential, and asks how they can help. There is no script to follow, no questions to answer in a particular order, and no obligation to share any personal information beyond what you choose. Most first calls last between 15 and 30 minutes.

The adviser may suggest a follow-up referral to local counselling, a place on an online support group, or simply check in with you again in a week or two. They never recommend a specific operator and they never share what you tell them with a casino. The same applies to web chat at begambleaware.org and to the freephone follow-up service.

Friends, family and the conversations that matter

Watching someone you love struggle with gambling can feel heavy and isolating. The most useful first step is often to talk to a trained adviser yourself rather than confront the person directly. GamFam, GamCare and BeGambleAware all run dedicated lines for affected family members where you can talk through the situation, learn what works and what backfires, and decide on an approach that protects your own well-being too.

When you do choose to speak to the person who gambles, three things tend to help. First, lead with how the behaviour affects you rather than with judgement. Second, share a specific resource (a phone number, a website, a charity name) rather than a vague suggestion to "get help". Third, set a clear boundary around lending money, taking out joint debt or covering missed bills. Saying no to financial enabling is often the single most useful thing a family member can do.

Workplace and education support

If gambling harm is affecting your job, several charities offer guidance on disclosing to a sympathetic line manager and on accessing employee assistance programmes that many UK employers run. ACAS provides free advice on the employment rights side, including reasonable adjustments and time off for treatment.

For students at university, the National Union of Students publishes a clear guide to support services available through student welfare offices, and most universities now run a free counselling service that can include gambling harm. Reaching out early prevents small problems from becoming larger academic or financial ones.