Choose the option that matches your situation
Three closure paths exist and they suit different situations. A cooling-off period (24 hours up to 30 days) locks the account temporarily and is the right choice if you simply want a break. Self-exclusion (six months up to permanent) locks the account for longer and triggers stricter reopening checks. Full closure ends the account immediately and is the right choice if you no longer want to use WagerTales at all.
If you are unsure which to pick, please reach out to live chat. The team will not try to talk you out of any of the three options, the goal is only to make sure you choose the one that genuinely matches what you want.
How to start a cooling-off period
Log in, open the account menu and choose Responsible Gambling, then Cooling Off. Pick the duration you want (24 hours, 7 days, 14 days or 30 days), confirm with your password and the account locks immediately. You receive a confirmation email with the unlock date.
During the cooling-off period you cannot log in, deposit, play or claim promotions. Any active bonus pauses and resumes on unlock if it has not expired. Any pending withdrawal continues to process normally.
How to self-exclude
From the same Responsible Gambling menu, choose Self-Exclusion. Pick the duration: six months, one year, two years, five years or permanent. Confirm with your password. You receive a confirmation email and the account is closed for the duration chosen.
Self-exclusion at WagerTales cannot be reversed by request. After the period expires you can ask to reopen the account, but the support team reviews each request manually and may decline if responsible gambling concerns remain. Permanent self-exclusion cannot be reversed under any circumstances.
How to fully close your account
Email support@wagertales.vip from your registered email address with the subject line Account Closure Request. Include your username and a brief reason. We process the request within one working day and confirm by email when the account is closed.
Closure is permanent. The username cannot be reused, marketing stops immediately, and we delete personal data on the schedule set out in the Privacy Policy (typically five years from closure due to anti-money-laundering retention rules).
What happens to a remaining balance?
Real-money balances are paid back to the original deposit method before closure completes. If the original method is no longer available (a card has expired, a wallet has been closed), the balance is paid to a verified alternative method in your name. Bonus funds and bonus winnings are forfeited at closure because they are not real money in the legal sense, only a marketing instrument.
If your balance is above 5,000 pounds you must complete enhanced KYC verification before withdrawal. This is a legal requirement under anti-money-laundering rules, not an attempt to delay your withdrawal.
What happens to your data?
Marketing preferences are deleted at closure. Account information and transaction logs are retained for five years to satisfy anti-money-laundering record-keeping rules, then deleted automatically. KYC documents are deleted on the same schedule.
You can request a copy of all your data before closure by emailing privacy@wagertales.vip. The data is provided in machine-readable format within 30 days.
Reopening after self-exclusion
If you self-excluded for a fixed period and the period has ended, email support@wagertales.vip from your original registered email to request reopening. The team checks for any signs that the underlying reasons for self-exclusion may still apply and may ask follow-up questions about your current situation.
Reopening after a long self-exclusion includes a 24-hour cooling-off delay during which you cannot deposit. The default deposit and loss limits are set to the most cautious setting and any increase requires the standard 24-hour cooling-off.
If WagerTales closes your account
We may close an account in cases of suspected fraud, multiple accounts, bonus abuse, breach of terms or where required by law. In each case we email the registered address with the reason. Real-money balances are returned to the original deposit method. Bonus funds are forfeited.
If you believe the closure decision was wrong, please reply to the email within 30 days and our compliance team will review the decision. Where the closure was due to a regulatory or legal requirement we cannot share investigative detail but we will explain the process for any appeal available to you.
What about active bonuses, pending wagers and tournament entries?
When you start a cooling-off period or self-exclusion, any active bonus pauses in place. If the cooling-off period ends before the bonus expiry date, the bonus simply resumes from the same wagering progress. If the cooling-off period runs past the bonus expiry, the bonus is forfeited and no winnings derived from it count towards your balance.
Pending wagers on live sports or in-game tournament entries continue to settle normally because their outcome is already in motion. Any winnings paid into a locked account remain there until the lock ends, and they cannot be withdrawn during the locked period. Tournament leaderboard prizes are paid into the same locked account and become available at unlock.
Closing for a partner or relative on your behalf
We cannot accept a closure request on behalf of another adult account holder. The person whose name is on the account must contact us directly, either from their registered email or through live chat after logging in. This protects everyone from impersonation, particularly in difficult family situations.
If you are worried about a relative's gambling and they refuse to act themselves, the most effective tools are GAMSTOP (which blocks every UKGC-licensed site for a chosen duration) and Gamban (which blocks gambling sites and apps at the device level). Both work without the consent of the account holder beyond the original installation. The <Link to="/get-help/" className="text-primary hover:underline">Get Help</Link> page lists support services for families affected by problem gambling.
A quick reference for the path that suits you
If you want a short break and expect to come back: choose a 24-hour or 7-day cooling-off and let it run. If you need more distance: choose a 30-day cooling-off or a six-month self-exclusion, with the deposit limit set to zero on return. If gambling has stopped being entertainment: choose a one-year or five-year self-exclusion and pair it with GAMSTOP registration. If you have decided to stop entirely: choose permanent self-exclusion or request full account closure.
Whichever path you choose, the team is on hand to help you do it cleanly. There is no upsell, no last-minute bonus offer and no guilt-trip. The decision is yours and we respect it.
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